FAQ

Bad Dog Hats Frequently Asked Questions

Order Processing:

Under normal circumstances, all orders ship out within 24-36 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, shipments may be delayed, but we will ship your order out as soon as possible. Please plan accordingly.

Payment Processing:

Payments for orders placed via our online store are processed through PayPal. If you would like to make other payment arrangements such as a paying by personal check or to pay with a credit card via the phone free to contact us at rischa@baddoghats.com or call us at 830-342-Hats (4287)

Our customer service hours are Monday through Friday 8:00AM CST to 5:00PM CST and Saturday 9:00AM CST to 4:00PM CST

Shipping:

Orders with standard shipping are sent via USPS first class mail, orders with priority shipping are sent via USPS priority mail.

If your order requires an alternate method such as UPS or FedEx please contact our customer service department at 830-342-Hats (4287)

so that we can ensure the item is in stock and make arrangements for your shipping choice. International orders are shipped first class mail, unless arranged otherwise.

Please note that overnight rush orders are subject to a 20$ non-refundable expedite charge.

100% Money Back Guarantee:

At Bad Dog Hats our customers come first, all purchases made come with our 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, quality, and size for your furry friends. If for any reason you need to return or exchange an item, just contact our customer service department at rischa@baddoghats.com and you’re done!  Customer pays for return shipping.

We will exchange at no additional cost, however returned items are subject to a restocking fee of 3$ per item and the return shipping cost.

Wholesale Orders:

If you are interested in placing a wholesale order or if you would like to carry Bad Dog Hats in your store, we would invite you to contact us by email at rischa@baddoghats.com or by phone at 830-342-Hats (4287)

Stains on your Bad Dog Hat:

It is not advisable to machine wash your Bad Dog Hats, however most stains and surface dirt can be wiped off (especially on velvet) with a clean damp cloth. Some spots can be dabbed off using paper or soft cotton cloth and rubbing alcohol.



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